Support

Remote computer support

This page is used to start remote support that is already authorized: active subscription or already paid one-off session.

Active subscription or paid session RustDesk required Software only
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Remote computer support

1. Download the tool 2. Launch it 3. Share your ID and password with the PCLilas technician.

This feature is reserved for customers with an active subscription or a valid one-off session.

Before sending the request

  • Download and open RustDesk.
  • Locate your ID and the displayed password.
  • Send the request only when you are at the PC and ready to start.

Start support

This page becomes usable when your account already has an active subscription or a valid one-off session.

Save my RustDesk access (optional)

Sign in to your customer account to save your RustDesk ID and password.

View the RustDesk step-by-step guide

RustDesk is the tool used to let the PC Lilas technician assist you on your computer, with your consent.

In most cases, you only need to download the file and then open it. Installation is usually not required to start the session.

Step 1 - Download the tool

  1. Click Download the support tool.
  2. Check that the assistance-pc.exe file appears in your downloads.
  3. Open the downloaded file.
Download history showing assistance-pc.exe

Step 2 - Open RustDesk and share your credentials

  1. Launch RustDesk.
  2. Locate Your ID and the one-time password.
  3. Share this information with the PC Lilas technician.
  4. If the password changes, update it before sending the request.
RustDesk interface with ID and password
ID + password here

Best practices during the session

  • Stay in front of the PC during the intervention.
  • Never share your banking information.
  • If in doubt, close RustDesk and contact the workshop.

RustDesk security message

The anti-scam warning displayed by RustDesk is normal. Continue only if the intervention was actually requested from PC Lilas.